If your video upload seems to have frozen, or no link has been generated please check the following:

Supported File Format (we support, MP4, .MOV, .AVI)
Video Size less than 4gb
Please ensure you are using a Wired Connection
Try logging out, and logging back in to DLive
Please try an alternative browser (Edge, Firefox, Chrome)

If you require further help, please raise a support ticket including the following:

Size of Video File
Format of the Video File
Screenshot of the developer console when uploading your video

The Developer console can be accessed by pressing F12 and clicking on the “Console” tab
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