If your video upload seems to have frozen, or no link has been generated please check the following:
- Supported File Format (we support, MP4, .MOV, .AVI)
- Video Size less than 4gb
- Please ensure you are using a Wired Connection
- Try logging out, and logging back in to DLive
- Please try an alternative browser (Edge, Firefox, Chrome)
If you require further help, please raise a support ticket including the following:
- Size of Video File
- Format of the Video File
- Screenshot of the developer console when uploading your video
The Developer console can be accessed by pressing F12 and clicking on the “Console” tab